Basalt
Medical Assistant AI Agent
Basalt aims to alleviate the administrative burdens faced by medical assistants, enabling them to focus more on patient care.
Challenge
I wear multiple hats: digital designer, researcher, partial product owner, and cross-functional collaborator with engineers and product.
I am the one designer team for Basalt. Shaped every design decision while managing priorities and stakeholders input.
My role
App Design
Web Design
UX Design
User Research
Branding
Product Design stages
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Conducted interviews and shadowed Medical Assistants (MAs) to understand their pain points in daily workflows.
Turns out there is a few:
No agreed standard of chart prepping workflow
Never ending manual data entry and administrative overload
Excel as the work tracker
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We established Basalt's mission:
“Streamline administrative tasks through AI, allowing medical assistants to dedicate more time to patient care”What I did next:
Designed first prototype to test with users (fun fact: it did fail as expected)
Proposed 2 options of integrations with existing EMR system (separate app passed the tests in contrary to EMR extension)
Designed second extended prototype of an app to test with MAs
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We continued to test with MAs.
What I did in parallel:
Developed clickable prototypes, iterating based on feedback from MAs and engineers
Started defining Brand Colors, Fonts and Look and Feel
Agreed with engineers what Design System we will use, adapted it to our Brand Guidelines
Kept on updating workflows for engineers and product and myself to better understand user’s journey
Kept iterating on existing features and adding new ones to test
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I put some time and effort into understanding who I work with (personalities wise).
I kept asking for feedback on new designs in terms of time + effort to implement.How that looked in actions:
We opened and shared Github board. We moved the user stories through Review column allowing engineers to check on new features and me to check on their implementation in staging
Conducted “quality assurance” and resolved any design-engineering roadblocks
Went on a 3 day offsite to share coffee and chat about anything but work
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I launched the website. Built in Squarespace allowed us to free engineers of responsibility to update copy and use time on marketing pieces.
What’s more:
Worked on finalizing branding guidelines for Basalt (including deck templates)
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I kept talking to end users (Doctors, MAs, Admins), Product Owners, Engineers. Never stopped iterating on designs, adding backlog user stories, discussing long term strategy with the Founder and checking on the staging progress.
And of course (not my favorite, but I do it!) I am always here to make the pitch deck pixel and content perfect.